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Wedding

Order Policy

Payment Method        

  1. Online Credit Card Payment

 

We accept credit card and debit card payment.

 

Minimum Purchase 

Minimum purchase of USD100 is required for ALL international order.

Kekhoon reserves the rights in rejecting any order that is less than minimum order.

 

 

Discount Policy

 

All price for special packages are with great discount. If you have received any further discount from any kind of reference or event, please enter your discount code during check out and our system will auto-calculate the discount for you instantly.

 

 

 

Exchange Policy

 

For All Purchases             

Customers shall inspect the goods upon collection. Should there be any dissatisfaction of the condition, it must be made known to Kekhoon immediately or within 5 days from date of collection. Complaints received after the stipulated date will not be entertained.

 

All items purchased from Kekhoon are non-exchangeable and non-refundable. If the purchased item is found as defective, we will replace it with a good piece for the similar item. Exchange to other product is allowed only when the similar item is not available in stock.

 

All products on sale/promotion are sold at As-Is condition, customer shall inspect the product and check the condition by own self and items sold are considered accepted by customer and strictly no exchange and refund will be entertained.

For every batch of products, there might be slight colour differences and it should not be  giving the rights to the customer to change the order, request for any price deduction or cancel the entire order.

 

 

For All Exchanges

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including receipt/invoice) must be in place for full exchange to be issued.

 

For home delivery order, we will pay one return delivery costs if the product is defective or the return is a result of our error (e.g. sent wrong item). If the item is returned for any other reason you are responsible for the return delivery costs.  No exchange will be accepted after 5 days.

 

Please note that delivery fees are non-refundable. Please allow 2 weeks for processing and return delivery. No exchange/refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.

For special order, bulk purchase or pre-order items, upon date of confirmation and payment, the order cannot be changed or cancelled by the customer unless otherwise agreed.

 

ALL international orders are NOT entitled for exchange & return except for item defective. However, we will not responsible for any damages caused during the shipment for all international order. We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information.

Default, delay or defect in any one or more of the delivery (ies) or item (s) shall be considered as segregated default without giving the customer the rights to cancel the whole part or part of the order.

 

 

 

How to request for exchange?

Please write us a brief email explaining what the problem is with your purchase (wrong size, wrong colour, damaged) and how you would like us to handle the transaction. In your correspondence with us, be sure to include:

  1. Invoice Number,
  2. Contact name,
  3. Contact number,
  4. How/Where to pick up the return goods (Send back to Kekhoon /pick up at your address)?
  5. How/Where you would like the refund or exchange delivered (Self collect/send back to you)?
  6. Reason for exchange

Send us the email to request for the exchange at supportyou@Kekhoon.com. We will contact you shortly for the arrangement to pick up the return goods.

Please note that if you did not turn up for the exchange or return appointment at the agreed location, the delivery cost for the return/exchange is considered used off and we will not pay for another trip to the agreed location. If exchange or return is still required, you can choose to pay the delivery cost again.

 

Delivery Policy

Delivery method

IMPORTANT: Please provide contact number for us to contact you on the day of delivery. All delivery schedules will be arranged and confirmed in the email prior to the delivery date.

1) Home Delivery 

We are offering complimentary local shipping on  online orders of S$150 and above that are shipped to a location within Singapore.

 

How It Works

  1. Select the SGD as currency of transaction.
  2. The system will auto calculate the delivery cost depending on the total purchase amount.
  3. Free delivery shall apply if the total purchase is S$150 and above.

 

For online order that is not more than S$150, a flat rate of S$8 is applied for delivery to all locations (except for restricted areas and CBD areas) within Singapore. Please contact our staff at supportyou@Kekhoon.com if you need more detailed information about your order delivery.

 

Delivery Schedule

All orders are usually processed and delivered within 1-3 business days. Our friendly staff will contact you to confirm the arrangement for the delivery date/time once the order is confirmed.

 

Urgent delivery is only available upon request and additional charge may be incurred; kindly contact our staff at supportyou@Kekhoon.com after you have placed the order online.

Our delivery schedule are as follows:

 

Wednesday and Saturday

10am-6pm

For Guo Da Li package, we will deliver to customer one day before the Guo Da Li day.

 

Kekhoon will uses all reasonable endeavours to meet stated delivery dates or periods and shall not liable for any loss or damage resulting from the failure to meet such delivery dates or periods.

 

IMPORTANT: You will need to pay for the delivery fees to Kekhoon in the event that order is cancelled due to whatsoever reason after the order is shipped to the delivery address. If the order cancelled due to the item defective, it should be considered as return where delivery fees are non-refundable. In this instance, you are advisable to request for exchange instead of return so that we will replace the item for you at no additional delivery cost. Please refer to return and exchange policy below for more detailed information.

 

International Delivery

All international shipping will be done by Singapore Post. You could refer to http://www.singpost.com.sg/mailrate/ for the postage rate. Postage fees and packing cost are to be paid by you. There will be SGD $6.00 of handling fees shall apply to all international order. Please indicate the required date for item to be received to facilitate our order processing. There will be minimum 1 week turnaround time for us to process and pack your order for international mail.

 

PLEASE NOTE THAT KEKHOON WILL NOT RESPONSIBLE FOR ANY DAMAGE CAUSED DURING SHIPMENT BY INTERNATIONAL MAIL. 

 

We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information.

 

How It Works

  1. Select USD as currency of transaction.
  2. Select the products you like and add to cart.
  3. Once done, please email to us at supportyou@Kekhoon.com to estimate the postage charge.
  4. We will inform you about the postage and total cost involved in email together with an email from PayPal to request for payment on total item cost+postage+handling fees+packing charges.
  5. Customer to proceed to click on the link given in the email to make payment via PayPal using  credit card.
  6. Once the payment is completed, we will receive the payment confirmation from PayPal. We will proceed to send your items once payment is verified successfully.
  7. We will then inform you the posting date, tracking number and make any refund of postage if applicable.

 

Rental Policy

Rental item shall be returned in good conditions within 4 days from the rental date. Additional charges shall be applied for late returns.

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